See
CPS draws on psychology to motivate customers to cut energy use in new program by Samantha Ehlinger of The San Antonio Express-News. But one thing the article does not discuss is how much higher prices would affect consumption during peak times and compare that to how well this program works. Excerpt:
"CPS Energy is using behavioral science techniques, and some high-tech
data analysis, in a new program that taps on deeply rooted
psychological drives to reduce energy usage during peak times.
The pilot program will be rolled out to up to 100,000 customers this
summer and uses data culled from the company’s new smart meters to
influence consumer behavior. The strategy itself is relatively simple:
showing customers their energy consumption compared with their neighbors
and letting their competitive instincts do the rest.
“Plucking on their competitive spirit, you can get them to
reduce their energy use, anywhere between 1 and 3 percent over the
course of a year,” said Neel Gulhar, a senior director of product
strategy at Oracle Utilities. CPS has contracted with the company to run
the program.
Oracle Utilities draws on behavioral science techniques to motivate
the change. The most-used technique, according to Gulhar, is called
“normative comparison.”
“This is where you compare the energy use of a household to
households that are like them,” he said, later adding, “Time and time
again, we find that if you use these different behavioral science
techniques, you can actually change behavior.”
Competition is a deeply rooted instinct in human nature, a biological
trait that evolved along with the basic need for survival, social
psychologist Sander van der Linden at Cambridge University wrote in Psychology Today.
The program taps on that drive to win by sending out reports through
email that analyze a customer’s behavior and compare it with others in
the program. It’s “a little bit of a gamification thing,” said CPS Chief
Operating Officer Cris Eugster. The program wouldn’t have been possible
without more granular data from the utility’s new smart meters, which
transmit data remotely and eliminate the need for a meter reader to
record it each month, said Rick Luna, senior manager of product
development at CPS.
The goal is to persuade customers to reduce their use during
high-demand days, and the utility projects that it can save about 11
megawatts of energy usage, Luna said. One megawatt can power roughly 200
Texas homes during peak usage, according to the Electric Reliability
Council of Texas."
No comments:
Post a Comment