MIT economics professor Sendhil Mullainathan says it is in humans’ power to put AI on a path to help us rather than replace us
By Justin Lahart of The WSJ. Excerpts:
"Massachusetts Institute of Technology economist Sendhil Mullainathan, 53, makes the point that AI isn’t a thing that is happening to humans but a thing that humans are making."
Everything below are answers to Lahart's questions:
"People imagine that AI is going to automate things, but they don’t appreciate that automation is just one path. There’s nothing intrinsic about machine learning or AI that puts us on that path. The other path is really the path of augmentation."
"If we keep going down the automation path, it’s going to be very hard to walk back and start changing things."
"we’re building algorithms with a strong capability for automation. And when we say they’re getting better and better, we mean their capabilities for automation are getting better and better."
"An AI bot is introduced that gives suggestions to the workers [at call centers]. [The researchers] study the effect of the bot on performance, and they find that when workers get access to the bot they do better. And they find that the worst workers get helped the most."
"But after a few months, remove the bot, and the worker is just as good as with the bot. So what was happening is this bot is actually not a helper bot, it is a teacher bot."
"One of the most useful things augmentation can do is it can help us with the things that we’re not as good at, to leave room for the things we are excellent at. Behavioral economics has helped identify those blind spots.
Take something like a résumé screening. We’re very bad at reading through things really fast. It’d be really interesting if, after I did the résumé screen, there was a product that said, “Hey, here’s 10 résumés that are the kind you usually don’t pick. But when you do pick them it looks like you actually hire the person, or they do well in the interview. Why don’t you give these more time?”"
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